Privacy Policy

At Nana’s Little Creations, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

When you interact with Nana’s Little Creations, we may collect the following types of personal information:

1.1 Personal Information You Provide

• Name: To identify you and personalise your order.
• Email Address: For communication purposes, such as order confirmations, delivery updates, and customer support.
• Shipping Address: To deliver your products to the correct location.
• Billing Address: To process your payments securely.
• Payment Information: To complete the transaction, securely processed via third-party payment gateways.
• Phone Number: For order-related inquiries or delivery issues.

1.2 Automatically Collected Information

We may also automatically collect certain information when you visit our website, such as:

• IP Address
• Browser type and version
• Pages visited on our website
• Date and time of your visit
• Device type

This information is collected using cookies and similar tracking technologies to help us improve our website and provide a better user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To fulfil your orders and deliver personalised clothing items.
• Communication: To send you order confirmations, shipping notifications, and respond to inquiries.
• Marketing: With your consent, we may send promotional emails regarding new products, special offers, or updates.
• Improvement: To analyse how our website is used and enhance its functionality and user experience.
• Legal Compliance: To comply with any legal obligations, such as tax reporting and fraud prevention.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for the following situations:

• Service Providers: We may share your data with trusted third parties who assist in fulfilling orders (e.g., shipping companies, payment processors) and website functionality (e.g., analytics services).
• Legal Requirements: If required by law or in response to a valid legal request, we may disclose your personal information to comply with regulations or legal proceedings.

All third-party service providers we work with are required to keep your information secure and to use it only for the purposes we specify.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes:

• Encryption: Secure transmission of sensitive information like payment data.
• Access Control: Limiting access to personal data to authorised personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access: Request details of the personal data we hold about you.
• Correction: Update or correct any inaccurate information.
• Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-out: Unsubscribe from marketing communications at any time.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files that are placed on your device to help the website recognise you and remember your preferences. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We recommend reviewing this page periodically for the latest information.